保用細則    

 

  1. 維修時,客戶須出示蓋有特約分銷商蓋章的保用證及購買收據,方為有效。
  2. 陶瓷掣芯永久保用服務

    如貴客戶所購買的永嘉諾水龍頭,因製造問題或陶瓷掣芯本身的質量問題,而令陶瓷掣芯未能正常操作,發生滴漏、淤塞等問題,經本公司驗證在正常使用情況下發生,顧客便可免費更換全新陶瓷掣芯一個。

  3. 關於龍頭兩年保用服務

    由購買日起兩年內,產品如發生上述問題,經本公司證實在正常使用情況下發生,本公司將提供產品免費維修或更換零件服務。(唯電鍍層不適用於兩年之產品保用範圍內)

  4. 客戶需自行將產品送到本公司的維修中心,及於維修後自行取回。
  5. 任何有關安裝及拆除本公司產品的工作及費用,均需由買者自行負責。
  6. 如遇以下情況,本保用服務將會自動失效及再無約束力,或本公司將按情況,而酌收材料及修理成本費用:
    • 因來水雜質過多、不正常水壓或不正當使用而導致產品的損壞。
    • 使用強力、粗糙的清潔劑或任何酸性、腐蝕性液體,對產品造成損壞。
    • 因不適當使用、疏忽或錯誤地維修安裝,而導致的損壞。
    • 產品曾由非合資格人員進行修理,或加入其他品牌的組件而導致損壞。
  7. 本公司所提供的保用服務,一概不適用於工商業用途。
  8. 如有任何不明確,爭議之處,永嘉諾將保留權利不接受或取消此保用服務。
  9. 此保用證只適用於香港及澳門特別行政區範圍。
  10. 請保留此保用證以作日後產品維修證明。

Terms and Conditions

  1. Warranty service will only be honored upon presentation of this warranty card showing dealer’s chop together with the original purchase receipt.
  2. Lifetime warranty for the Ceramic Cartridge

    If there are any problems with your WINKLER faucet which are caused by the ceramic cartridge, such as leakage, blockage etc..., we will replace a new cartridge for you, provided such defect occurs, in our judgment, under normal usage.

  3. Two years warranty for the Faucet
  4. Customers are responsible for delivery to and collection of repaired items from our maintenance centre.
  5. It is the customer’s sole responsibility for removing and installing the product.
  6. This warranty card shall automatically be null and void if:This warranty service excludes all industrial, commercial and business usage.
    • Damage is caused by foreign bodies in the water, dirt or lime scale;
    • Damage is caused by aggressive cleaners, corrosive, acidic, abrasive, alcoholic substances or solvent of the faucet;
    • Damage as a result of misuse, negligence, accident or faulty installation or maintenance;
    • Repaired by unqualified persons or not using original WINKLER spare parts.
  7. Should any suspicious or questionable occasion arises with regard to the validity of the warranty card or the cause of damage to the ceramic cartridge/faucet in question, Winkler Limited reserves all its right to refuse acceptance of this warranty card and such decision shall be final.
  8. This warranty card is valid in Hong Kong & Macau SAR only.
  9. Please retain this warranty card for future maintenance service.